At Properitas Solutions, we value your time and ours. To ensure we can provide each client with dedicated attention and preparation, the following cancellation and rescheduling policy applies to all consultations.
Cancellation with 24+ Hours’ Notice
Clients may cancel or reschedule their consultation at least 24 hours before the scheduled appointment without penalty. Any consultation fee paid in advance may be applied toward a rescheduled appointment or refunded, subject to the terms of the applicable service agreement.
Cancellation with Less Than 24 Hours’ Notice
Cancellations made less than 24 hours before the scheduled consultation may be subject to a cancellation fee of 50% of the consultation fee.
No-Shows
If a client does not attend the scheduled consultation and does not provide prior notice, the consultation will be considered a no-show. No-shows may be charged 100% of the consultation fee, and a new appointment may require payment before scheduling.
Late Arrivals
Clients arriving more than 15 minutes late may have their consultation shortened or may be required to reschedule. If the consultation cannot be completed because of the client’s late arrival, the appointment may be treated as a cancellation or no-show.
Rescheduling
Clients may reschedule their consultation subject to availability. Properitas Solutions reserves the right to limit repeated rescheduling of the same appointment.
Emergency Circumstances
Properitas Solutions understands that emergencies and unforeseen circumstances may occur. Cancellation fees may be waived at the company’s discretion when circumstances reasonably warrant an exception.
Company Cancellations
If Properitas Solutions must cancel or reschedule a consultation, the client will be offered the opportunity to reschedule at no additional charge. If the client prefers not to reschedule, any prepaid consultation fee will be refunded.
By scheduling a consultation with Properitas Solutions, the client acknowledges and agrees to this Consultation Cancellation Policy.